I love to play video poker and found that my bet limits were only $5 max so I played slots and lost. I knew better in my head but after a few months of him begging me to give it a try and promising me all would be better i deposited $250 with a no wager bonus. I had a horrible experience at Always Vegas and I should have known better but I was contacted numerous times by phone and email by a guy named James Smith who was Robert Collins at Always Vegas apologizing for the trouble there and offering me the keys to the city at Gold River Star including fast and large withdraws. HORRIBLE VISIT, DON'T GO.I love to play online casinos and actually love Rivals games but I just cannot find any Rival Casino that pays fairly and fast as they all promise to. This employee made such a beautiful casino look very unprofessional and 'redneck'. Even if someone had done something wrong, an employee should NEVER act how she did nor should they EVER raise their voice for NO reason nor should they ever do any of these things in front of other guests. If you want to have fun at the casino, DO NOT COME TO THE RIVERSTAR. Whomever this person was, was very unprofessional and extremely rude.

I am the only one of my friends that does not hold a Players Club card, and I will never get one now that I have had this experience. Especially since my friends and I spend hundreds upon hundreds of dollars each and every time we visit this casino. I am now, sitting at home, still in shock that this even happened. I stood there in complete shock as I had NEVER had anyone speak to me in this manner, ever. She then turned to me and started raising her voice at me as well in front of a dozen guests as well as my 2 other friends. I approached the situation courteously and said that he had picked up the 20 because I had dropped it, and it was MY 20 dollar bill. As I sat at my machine listening to this woman yell at my friend who had done NOTHING wrong, I started to get upset. Now it had been 25 min since he had found this 20 dollar bill and I will also add when he found it, there were at least 3 employees including security standing within 3 ft who watched him pick it up and said nothing.

After about 25 minutes, one of my friends was approached by a manager who very loudly began accusing my friend of 'stealing' the 20 dollar bill he had picked up off of the floor. Mind you my friends and I have been coming to this casino every weekend for a few months as we like to visit all of the ones in the area every weekend. One of them picked up a 20 dollar bill that he thought I had dropped after fumbling with my wallet. I visited this casino on with a few friends.

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